Wasela — Support

Last updated: 21 September 2026

Wasela is built and published by VibesApps. This page tells you where to go when something goes wrong.

Contact

We read every message and usually reply within a few working days. You will get a faster answer if you include your device (for example iPhone 15), your iOS version, the app version, and a screenshot if you have one.

Common questions

I found a mistake in a lesson

Use the report button at the top of the lesson screen. Reports come straight to us; we compare the text with the source and correct it if needed. Corrections reach you without an app update.

My streak or progress is missing

Progress belongs to your account. Make sure you signed in with the same method (Apple, Google or e-mail). If you are on the right account and progress is still missing, write to us — we can restore it from your server record.

The audio does not play

Recitation audio is streamed, so it does not play offline. The lesson still continues; only the listening question becomes skippable. If it fails while you are online, write to us.

I want to cancel my subscription

Wasela+ is managed by the App Store: on iPhone, Settings → Apple Account → Subscriptions. Cancelling keeps access until the end of the period. The Qur'an text, translations, lessons, streaks and the league are not part of the subscription; they are always free.

I want to delete my account

From inside the app: Profile → Delete account. Your account and every server-side record (lesson history, settings, league membership) are deleted together. This cannot be undone.

Privacy

You can read what data is collected and why in the privacy policy: vibesapps.co/wasela/privacy